1. PRIVACY STATEMENT
NexusTours (“we” or “us”) are committed to protecting your privacy, and support a general policy of openness about how we collect, use and disclose your Personal Information (as defined below). The purpose of this Privacy Policy is to inform you about NexusTours’ practices relating to the collection, use and disclosure of Personal Information that may be provided through access to or use of our websites, services or products or that may otherwise be collected by us.
This Privacy Policy also explains how you can contact us if you have a question about, want to access, make a change to, object to the processing of or delete any Personal Information that NexusTours may be holding about you. As one of our clients or someone else with whom we do business, you understand and agree that we collect, use and disclose your Personal Information in accordance with this Privacy Policy.
While this Privacy Policy is intended to describe the broadest range of our Personal Information processing activities globally, those processing activities may be more limited in some jurisdictions based on the restrictions of their laws.
2. WHAT PERSONAL INFORMATION WE COLLECT
For the purpose of this Privacy Policy, “Personal Information” means information about you that is personally identifiable as defined in accordance with applicable law. The types of personal information that we may collect and process include:
- Your name and surname, gender, personal and work contact details, business title, date and place of birth, image, nationality, and passport and visa information, travel dates, flight schedules, name of your hotel and room number;
- Guest stay information, including hotels where you have stayed, dates of arrival and departure, goods and services utilized, special requests made, and excursions you registered for;
- Your credit card or debit card details or other means of payment accepted by NexusTours; your ID and ID number;
- Any information necessary to fulfil special requests (i.e. health conditions);
- Information, feedback or content you provide regarding your marketing preferences;
- Information collected through systems like CCTV, internet systems and other security technology;
- Images and audio captured by surveillance cameras; and,
- Information collected while you access a NexusTours website.
3. HOW WE USE YOUR PERSONAL INFORMATION
Subject to applicable laws, we may collect, use and disclose your personal information in order to:
- Book, register, confirm, provide and charge for your accommodations, transportation, and excursions;
- Provide you with a better or more personalized level of service;
- Respond to requests for information and services;
- Fulfil contractual obligations to you;
- Process claims we receive in connection with our services;
- Provide customer support;
- Provide for the safety and security of staff and clients;
- Meet legal and regulatory requirements;
- Advise you about new products and services;
- Develop and maintain our relationship; and
- Perform data analyses and conduct research.
4. WHEN WE DISCLOSE YOUR PERSONAL INFORMATION
Except with your consent, we will not transfer or assign in any form your Personal Information to or with third parties.
4.1. Our Affiliates and Subsidiaries
NexusTours may disclose your Personal Information with its affiliates and subsidiaries including Blue Diamond Hotels and Resorts Inc.
4.2. Our Agents, Service Providers and Suppliers
NexusTours may share your Personal Information with third parties engaged to assist in providing services to you.
4.3. Legal Requirements
NexusTours reserves the right to disclose Personal Information if legally required or authorized to do so.
4.4. Business Transfers
NexusTours reserves the right to disclose and/or transfer Personal Information in the event of a proposed or actual purchase, sale, merger, or acquisition.
5. CONSENT AND YOUR RIGHTS TO ACCESS DATA
NexusTours collects Personal Information about you only when you voluntarily provide it. You have the right to access, correct or request the deletion of your Personal Information at any time.
6. USE OR DISCLOSURE FOR MARKETING PURPOSES
Your Personal Information will be used for the purposes described in this Privacy Policy. Many of these are necessary for the relationship between you and NexusTours.
7. HOW WE PROTECT YOUR PERSONAL INFORMATION
NexusTours makes commercially reasonable efforts to ensure that Personal Information is protected against loss, theft and unauthorized access.
8. RETENTION AND STORAGE OF YOUR PERSONAL INFORMATION
NexusTours retains your Personal Information for as long as necessary to fulfill the purpose(s) for which it was collected.
10. LINKS TO THIRD PARTY SITES
Linked websites may also collect your Personal Information. NexusTours is not responsible for their practices.
11. CHANGES TO THIS PRIVACY POLICY
NexusTours reserves the right to modify this Privacy Policy at any time without notice. Effective as of November 1st, 2018.
12. ACCESSING, CORRECTING, UPDATING, OR DELETING YOUR INFORMATION
You can help us maintain the accuracy of your information by notifying us of any changes.
13. CONTACTING US
If you have any questions, you may contact our Privacy Officer via email at [email protected].
14. COUNTRY SPECIFIC ADDENDUM
14.1. Mexico
Responsible companies in Mexico include Turismo Nexus S.A. de C.V., Acciones Interdinamicas S.A. de C.V. and Travesías del Caribe S.A. de C.V.