1. NEXUSTOURS TERMS AND CONDITIONS
These are the Terms and Conditions of NT NexusTours Corp. and its affiliates (“NexusTours”, “we”, “our” or “us”) that apply to you. When you book our products or services with NexusTours or its affiliates, the following Terms and Conditions become part of your contract with the applicable NexusTours company set out in your itinerary. By accessing, browsing or making a reservation with NexusTours through this Website, applications or by other means, you expressly accept these Terms and Conditions, without modification, and intend to be legally bound by them. To the extent that any products and/or services are booked through your Travel Agent or other third party, you agree that these Terms and Conditions apply to all transactions. Please ensure that you have read and understood these Terms and Conditions before booking your accommodations, transportation, excursion or other NexusTours products or services because making a booking constitutes your acceptance of these Terms and Conditions. If you do not accept all of these Terms and Conditions, please do not use the Website or make any reservations with NexusTours' agents, through your Travel Agent or any third party.
2. ACCURACY OF INFORMATION
NexusTours makes every effort to ensure the accuracy of the information contained herein and to the best of its knowledge, all information is accurate and current at the time of publication. We make our best efforts to ensure that the information and prices on the Website are accurate and current, however errors and last-minute changes do occur due to the nature of the services and we reserve the right to refuse to accept, cancel and refund, or modify without notice, any booking purchased with information published in error or with non-updated information. Updates are published on our Website when new information is made available, however, NexusTours cannot be responsible for any inaccuracies or omissions contained herein.
NexusTours reserves the right to make changes to these Terms and Conditions at any time. Any changes to these Terms and Conditions will be effective immediately upon being posted on our Website. Your continued use of this Website after any such changes are posted will constitute acceptance of those changes.
3. PRICING
Prices quoted are based on fixed costs at the time of publication. Prices are valid at the time of quote and guaranteed upon receipt of full payment. These prices are dependent on a variety of variable factors including, but not limited to, fuel costs, rates of exchange and other factors. Should these costs increase, NexusTours reserves the right to increase the price of any of our products or services. All price increases may reflect administrative costs incurred. NexusTours sets its prices based on its costs, as well as anticipated demand. NexusTours constantly reviews its prices throughout the season in accordance with availability and demand. We reserve the right to increase or decrease our prices accordingly.
4. DEPARTURE TAXES AND OTHER TAXES
Some hotels may charge additional local taxes and/or fees (e.g. environmental fees) at check-in. Such taxes and fees are subject to change without notice and are payable directly to the hotel upon check-in.
5. PROMOTIONS
From time to time, NexusTours advertises promotional offers or makes available electronic discount coupons, which may be limited to selected destinations, excursions and hotels. All of these promotions and coupons are time sensitive and, therefore, have a commencement and termination date. They are not combinable with any other promotion that may be advertised and available at the same time. All published prices and promotions advertised and offered by NexusTours have limited space availability and may be withdrawn at any time, with or without prior notice.
6. CHILDREN AND INFANTS
Ages for children and infants' fares vary from hotel to hotel and from excursion to excursion.
6.1. Excursions and Transportation
Ages for children and infants allowed in excursions vary depending on the nature of the excursion. NexusTours recommends that you consult its Website, with your travel agent or the NexusTours Contact Center to determine the applicable age(s) and/or respective rate(s) for children and infants. For transportation services and excursions, upon arrival we may require proof of age for customers with a reservation made at a “child price”. If a child's age does not comply with NexusTours' policy, NexusTours may charge the child as an adult and require immediate payment for the difference between the child rate and the adult rate. Infants under two years of age at the completion of travel will travel on NexusTours transportation free of charge (one infant per adult) but still require a reservation in order to appear on the transportation manifest to be allocated a seat. If your child requires a car seat, it must be requested at the time of booking and, if available, NexusTours may charge you a fee. Please consult with your travel agent or the NexusTours Contact Centre in advance.
6.2. Accommodations
Upon check-in, hotels may require proof of age for customers with a reservation made at a “child price”. If a child's age does not comply with the hotel's policy (e.g. 2-12 years on the last day of travel) the hotel may charge the child as an adult and require immediate payment for the difference between the child rate and the adult rate. If you require a crib at the hotel, it must be requested at the time of booking and, if available, the hotel may assess a charge.
7. PREGNANCY
NexusTours will accept any passenger travelling while pregnant on any NexusTours transportation or excursion, if the pregnancy is uncomplicated with no previous history of premature labour. Excursions may have restrictions for pregnant participants. Please consult with your travel agent or the NexusTours Contact Centre in advance.
8. CUSTOMERS WITH SPECIAL NEEDS
Customers with special needs who will require special services or assistance while travelling, including handicap adapted rooms and/or wheelchair accessible rooms and/or private transfers, must contact the NexusTours Contact Centre at the time of booking or at least 10 business days prior to departure. In order to ensure that you are properly assisted, we request that you advise us of any and all specific needs that you may have. The hotel, excursion provider, transportation provider or NexusTours cannot be held responsible for non-fulfillment of any special needs request whatsoever. Please contact [email protected] for further assistance.
9. HOTEL PREFERENCE REQUESTS
Any hotel preferences such as room location, bed preferences, etc. that are not associated with special needs must be requested at the time of booking. While NexusTours and our service providers will attempt to accommodate special requests, NexusTours will not be held responsible if such request(s) cannot be fulfilled.
10. PAYMENT AND CREDIT CARD POLICY
Full and final payment must be received by NexusTours at time of booking. Failure to pay the full amount due at time of booking will result in the automatic cancellation of your booking. NexusTours strongly recommends that you purchase travel insurance to provide you with security and protection for your holiday.
NexusTours accepts MasterCard, Visa,American Express and Discover Diners Club credit cards as forms of payment. NexusTours or its affiliates will appear as the vendor on your credit card statement, not your travel agency. Your authorization to use your credit card number to pay for products and travel services provided by NexusTours indicates your acceptance of our Terms and Conditions, whether or not you have actually signed credit card forms.
Your credit card number, billing information and all other information provided are subject to a verification process when booking with NexusTours. Please ensure accuracy when providing all these details otherwise your credit card may be declined and your booking cancelled. NexusTours may cancel any booking in case of suspected fraud, theft or dishonesty.
11. RESTRICTIONS FOR CUBA
Certain governmental regulations restrict our services in Cuba. We are restricted to sell accommodation, transfers, excursions and activities in Cuba to U.S. nationals identified as such. It is your responsibility to comply with the requirements and restrictions for travelling to Cuba. NexusTours will not be responsible for not completing a booking affected by those restrictions.
12. ITINERARIOS
All reservations are subject to availability. Itineraries for all NexusTours products and services will not be released until NexusTours has received your full and final payment. Once payment is confirmed, you will receive your itinerary with additional information (e.g. check-in time, pick-up time, etc.). Please contact us immediately if you do not receive your itinerary within 24 hours from your booking.
13. COUPONS
All NexusTours coupons may be applied to the final payment for a future activity or accommodation, as applicable, and must be submitted at time of booking. Stipulations may apply. Please refer to the terms and conditions stated on the coupon.
14. ACCOMMODATION
Please be advised that conditions may not always be the same as those at home, particularly with regards to food, electricity, water supplies and private toilet facilities. Health and safety measures may be taken by the hotel during your stay to prevent exposure to illnesses, viruses and/or diseases. You agree that you must follow all such health and safety measures.
15. HOTEL STAR RATINGS
Hotel star ratings are based on a number of factors, including our opinion regarding location, amenities, and facilities relative to the general standards of the destination. These ratings may differ from other published ratings.
16. HOTEL CHECK-IN AND CHECKOUT CONDITIONS
The check-in time for most hotels is 3:00 pm and check-out time can be as early as 11:00 am, regardless of your arrival or departure times. Please refer to your hotel accommodation itinerary for actual check-in and check-out dates.
17. HOTEL’S RESPONSIBILITY
The accommodation itinerary, or electronic confirmation number, furnished by NexusTours shall constitute the sole contract between the hotels/resorts and you, the customer.
18. HOTEL CHANGES
If the accommodation reserved is not available for any reason, we reserve the right to substitute a similar category and/or hotel of a similar category.
19. SERVICE ASSISTANCE
NexusTours has taken great care in selecting the suppliers used. Any issues, changes, or cancellations must be immediately reported via the official contact methods to the supplier's attention or the NexusTours Representative's attention.
20. NOTICE TO CUSTOMERS
NexusTours strongly recommends that you check any applicable travel advisories for your destination before finalizing your travel plans. While we endeavour to keep you abreast of any relevant changes, we cannot warrant the completeness or accuracy of the information provided.
21. MOBILE MESSAGING TERMS AND CONDITIONS
NexusTours operates a mobile messaging program (the "Program") subject to these Mobile Messaging Terms and Conditions. By enrolling or otherwise agreeing to participate, you accept and agree to these Terms.
22. TOURS, EXCURSIONS AND ACTIVITIES
Any transfer, excursion or activity you choose to undertake at your holiday destination may inherently contain a risk of personal injury, loss or damage. You hereby expressly agree to assume the entire risk of any and all such injury, loss or damage.
23. CANCELLATION POLICY AND CHANGES FOR TRANSFERS AND EXCURSIONS
If you cancel or do not show up for your NexusTours transfer, excursion or activity the following cancellation policy applies:
23.1. Cancellation & No-Show Policy For All Destinations except Cuba
- 100% refund of purchase price if cancellation is received at least 24 hours or more prior to the date of service.
- No refunds will be made for cancellations received less than 24-hours prior to the date of service.
- No refunds will be made for no-shows.
23.2. Cancellation & No-Show Policy for Cuba
- 50% refund of purchase price if cancellation is received at least 24 hours or more prior to the date of service.
- No refunds will be made for cancellations received less than 24-hours prior to the date of service.
- No refunds will be made for no-shows.
23.3. Excursion or Activity Cancellations Initiated by the Supplier
If your excursion or activity is cancelled by the supplier, you must contact the NexusTours sales team within 24 hours of the notification to reschedule the excursion or activity or request an available alternative.
24. CANCELLATION POLICY AND CHANGES FOR ACCOMMODATIONS
Policies for cancellation and changes to accommodations vary for each hotel and may or may not include cancellation and/or change fees. These policies are displayed in the section at the time of booking and on your itinerary.
25. NEXUSTOURS RESPONSIBILITY
NexusTours arranges with suppliers to provide you with the services you have purchased. However, NexusTours does not control these suppliers and thus, we cannot be held responsible for their performance or lack thereof.
26. ACT OF GOD/FORCE MAJEURE
NexusTours and/or its suppliers do not assume liability for any loss, damage or injury resulting from an act of God or force majeure condition such as fire, natural disaster, terrorism, or pandemic.
27. LIMITATION OF NEXUSTOURS’ LIABILITY
NexusTours' liability for any loss, damage or injury arising from its own acts or omissions is limited to the amount you paid to NexusTours for the services in question.
28. INDEMNIFICATION OF NEXUSTOURS
You agree to indemnify and save harmless NexusTours against any liability, actions, claims, losses, costs and damages arising out of your acts or omissions.
29. APPLICATION
These Terms and Conditions are binding upon all customers included in the itinerary and such customer's family, dependants, estate, and legal representatives.
30. FORUM
Your contract with NexusTours is governed by and is to be construed in accordance with the laws of the destination in which the NexusTours entity listed on your itinerary is located.
31. SEVERABILITY
If any term or condition is held invalid or unenforceable, the remaining portions of these Terms and Conditions will remain in full force and effect.
32. ACKNOWLEDGEMENT
By making a reservation to purchase a service or product from NexusTours you acknowledge that you have read, understand and accept these Terms and Conditions.
33. PRIVACY
Our Privacy Policy covers how we collect, use, disclose and retain your personal information and is incorporated herein by reference.
34. CONTACT US
NexusTours Contact Centre is available 24/7 at the official numbers provided.